Do Not shop at Lighting Universe
Find your fan or lighting elsewhere. If anything is wrong wiht your order, the responsibility will be yours. They are trying to charge a %50 restocking fee for a Fan that was misrepresented as able to hang from a vaulted ceiling. The remaining credit is good for there store only, so they refuse to credit any money back to the customer.
They refuse to listen to any circumstances of the sale, they misrepresent their products and once it;s in your hands you stand to lose a lot of money if you need to return it.
this company should be shut down.
There are plenty of businesses that sell the same productrs and more often then not they are just brokering a deal right from the manufacturer.